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Our stores
Maison Clannie Omotesando
6-9-2 Jingumae Shibuya-ku Tokyo
OPEN: 11:00 CLOSE: 19:30
Find your luxury — everyday.
Please feel free to contact us via email at any time.
After placing your order, please contact us by phone for urgent matters such as delivery. 03−6450−6367
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We usually ship within 2 business days of your order. For domestic delivery, you can specify the date and time. Please specify when ordering.
There is no shipping on Saturdays, Sundays, and holidays. Please contact us if you are in a hurry. 03-6450-6367
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Domestic shipping ¥500 / Free shipping for orders over ¥8,800
International Shipping — All orders shipped via EMS
■ Australia: ¥2,000 JPY (Free shipping on orders over ¥20,000)
■ Canada: ¥3,500 JPY (Free shipping on orders over ¥35,000)
■ China: ¥2,000 JPY (Free shipping on orders over ¥20,000)
■ EC Countries (Europe): ¥3,500 JPY (Free shipping on orders over ¥35,000)
■ Hong Kong: ¥1,500 JPY (Free shipping on orders over ¥15,000)
■ Indonesia: ¥1,500 JPY (Free shipping on orders over ¥15,000)
■ Korea: ¥1,700 JPY (Free shipping on orders over ¥17,000)
■ Malaysia: ¥1,600 JPY (Free shipping on orders over ¥16,000)
■ Philippines: ¥1,600 JPY (Free shipping on orders over ¥16,000)
■ Singapore: ¥1,700 JPY (Free shipping on orders over ¥17,000)
■ Taiwan: ¥1,500 JPY (Free shipping on orders over ¥15,000)
■ Thailand: ¥1,500 JPY (Free shipping on orders over ¥15,000)
■ USA: ¥4,000 JPY (Free shipping on orders over ¥40,000)
■ Other countries: ¥5,000 JPY
Customs duties and import taxes are the responsibility of the customer.
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Yes, it is possible.
Please contact us at the email address below within 1 hour of placing your order.
Please note that we do not offer exchanges. We apologize for the inconvenience, but please return the item and place a new order for the desired item.
information@clannie-japan.com
*We are unable to respond through other contact points such as Instagram DM, LINE, or telephone.
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Domestic delivery is Yu-Pack/Yamato Transport. Overseas delivery will be delivered by EMS.
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We are sorry, but we cannot exchange the item, so please return it and place a new order.
For unused products, please contact us at the email address below within 7 days after receiving the product to return it. info@clannie-japan.com
*We cannot respond to inquiries from other contact points such as Instagram DM, LINE, or telephone.
*If the return is due to the customer's convenience, the return shipping fee will be borne by the customer. *For defective items, please return the item by cash on delivery.
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Yes, it is possible.
For unused products, please contact us at the email address below within 7 days after receiving the product to return it. information@clannie-japan.com
*We cannot respond to inquiries from other contact points such as Instagram DM, LINE, or telephone.
*If the return is due to the customer's convenience, the return shipping fee will be borne by the customer. *For defective items, please return the item by cash on delivery.