[Within 1 hour] of orderingPlease contact us at the email address below.

info@clannie-japan.com

*We are unable to respond through other contact points such as Instagram DM, LINE, or telephone.

For unused products, please contact us at the email address below within 7 days after receiving the product to return it.info@clannie-japan.com

*We cannot respond to inquiries from other contact points such as Instagram DM, LINE, or telephone.

*If the return is due to the customer's convenience, the return shipping fee will be borne by the customer.*For defective items, please return the item by cash on delivery.

Please note that we do not offer exchanges.We apologize for the inconvenience, but please return the item and place a new order for the desired item.