Last updated:May 26, 2026

- Maison Clannie Official- operates this store and website (including all related information, content, features, tools, products and services) to provide you with a curated shopping experience (the "Service"). - Maison Clannie Official- is powered by Shopify, which allows us to provide our Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make purchases or other transactions on the Service, or otherwise communicate with us. In the event of a conflict between our Terms of Use and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of personal information.

Please read this privacy policy carefully. By using and accessing the Service, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal information we collect or process

When we use the term "personal information," we refer to information that identifies or can reasonably be associated with you or another individual. Personal Information does not include information that is collected anonymously or anonymized so that it cannot be identified. Depending on how you use our Services, where you live, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal information (including any inferences drawn from such personal information):

• Contact information This includes your name, address, billing address, shipping address, phone number, and email address.
• financial information Includes credit card, debit card, financial account numbers, payment information, financial account information, transaction details, payment methods, payment confirmations, and other payment details.
• Account information This includes usernames, passwords, security questions, and various settings and settings.
• Transaction information This includes items you have viewed, placed in your cart, added to your wishlist, purchased, returned, exchanged, canceled, and past transaction history.
• Contents of communication with our company This includes information contained in your communications with us, for example when you contact our customer support.
• Device information Includes information about your device, browser, network connection, IP address, and other unique identifiers.
• Information regarding intended use This includes information about your interactions with the Services, such as how and when to access and navigate the Services.

personal information source

We may collect personal information from the following sources:

• directly from you This includes when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• automatically through the service This includes collecting information from your device when you use our products and services or visit our websites, and through cookies and similar technologies.
• From our service provider This includes cases where we outsource the use of specific technology or where we collect or process customer personal information on our behalf.
• From our partners and other third parties

How to use your personal information

Depending on how we interact with you and the services you use, we may use your personal information for the following purposes:

• Providing, customizing, and improving our services We use personal information to provide our services to you. This includes fulfilling our contract with you, processing your payments, fulfilling your orders, remembering your preferences and product interests, sending you account-related notifications, processing purchases, returns, exchanges, and other transactions; This includes creating, maintaining, and managing your shopping experience, arranging deliveries, facilitating returns and exchanges, allowing you to leave reviews, and recommending products related to your purchase history. This may include using your personal information to better customize and improve our Services.
• marketing and advertising We use your personal information for marketing and promotional purposes. This may include sending you marketing, advertising, or promotional communications by email, text message, or postal mail, or displaying online advertisements within the Service or on other websites based on products or services you have previously purchased or added to your cart, or other service usage history.
• Security and fraud prevention We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, and respond to potential fraud, fraud, illegal, dangerous, or malicious activity, protect public safety, and ensure the security of our Services. If you register for an account using the Service, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access information with anyone.
• Communication with customers We use personal information to provide you with customer support, to respond promptly and effectively to you, and to maintain our business relationship with you.
• legal reason We use your personal information to comply with applicable law and to respond to legitimate legal process, including requests from law enforcement and government agencies. We also use it to participate in and investigate civil discovery proceedings, potential or actual litigation, and other legal disputes, and to investigate and enforce potential violations of our terms of use and policies.

How to disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such situations may include:

• Shopify and vendors and other third parties that perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
• With our business and marketing partners to provide marketing services and serve advertising to you.For example, we use Shopify to support personalized advertising in conjunction with third-party services based on your online activity across different merchants and websites. Our business and marketing partners use your information in accordance with their respective privacy policies. Depending on where you live, you may have the right to instruct us not to share your information for targeted advertising or marketing based on your online activities across different merchants and websites.You can exercise your right to opt out (refuse use) of these uses. here
• We will disclose certain information if you direct, request, or consent to us disclosing it to a third party (for example, when we ship you a product or use a social media widget or login integration).
• We may share it within our affiliates or other corporate groups.
• We may disclose personal information in connection with business transactions, such as mergers or bankruptcies, to comply with applicable legal obligations (including in response to subpoenas, search warrants and similar requests), to enforce our applicable terms of use and policies, and to protect and defend the Services and our rights, as well as the rights of our users and others.

Relationship with Shopify

The Service is hosted by Shopify, and we collect and process personal information about your access to and use of the Service in order to provide and improve the Service to you. The information you submit to the Service will be transmitted and shared with Shopify and third parties, which may be located in countries other than your country of residence, to provide and improve the Service to you.Additionally, to protect, grow, and improve our business, we use certain Shopify enhancements that incorporate data and information about you when you interact with our store, other sellers, and Shopify. To provide these enhancements, Shopify may use personal information we collect about your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for the processing of your personal information and will respond to your requests to exercise your rights regarding the use of your personal information for these purposes.To learn more about how Shopify uses your personal information and the rights you may have, please see below. Shopify Consumer Privacy Policy Depending on where you live, you may be able to exercise certain rights regarding your personal information here. Shopify Privacy Portal Link.

External service websites and links

The Service may contain links to websites and other online platforms operated by external services. If you follow a link to a site that is not affiliated with or controlled by us, please review the privacy and security policies and other terms and conditions of those sites. We do not guarantee and assume no responsibility for the privacy or security of such sites or the accuracy, completeness, or reliability of the information found on these sites. Information that you provide in a public or semi-public place, such as an External Service's social networking platform, may be visible to other users of the Service and to users of that External Service's platform, without restriction on its use by us or the External Service. The posting of such links does not in itself imply any endorsement or recommendation, unless the content or owners/operators of those platforms are clearly indicated on the service.

Children's data

The Service is not directed to children and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If your child has provided us with personal information and you are a parent or guardian, you may request that the information be deleted by contacting us using the contact details below. As of the effective date of this Privacy Policy, we have no actual knowledge of "sharing" or "selling" (as defined under applicable law) the personal information of individuals under the age of 16.

Security management and retention period of customer information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, the information you transmit to us may not be secure during transmission. We recommend that you refrain from using insecure communication methods to communicate confidential or sensitive information to us.

How long we retain your personal information depends on a variety of factors, including maintaining your account, providing you our services, complying with our legal obligations, resolving disputes, and enforcing other applicable agreements and policies.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the rights described below regarding your personal information. However, these rights are not absolute and may only apply in certain circumstances, and we may deny your request where permitted by law.

• Right of access/right to know You may have the right to request access to the personal information we hold about you.
• right of deletion You may have the right to request that we delete the personal information we hold about you.
• Right of correction You may have the right to request that we delete the personal information we hold about you.
• Right to data portability You may have the right to receive a copy of the personal information we hold about you, and, under certain circumstances and exceptions, to request that we transfer it to an external service.
• Right to opt-out of sale and sharing of personal information for targeted advertising Depending on where you live, you may have the right to opt out of the "selling" or "sharing" of your personal information for "targeted advertising" purposes, or the processing of your personal information, as required by applicable privacy laws.The right to opt out (refuse use) of these uses hereYou can exercise with. Please note that if you visit our website with the Global Privacy Control opt-out enabled, depending on your region, this may automatically be treated as an opt-out request for your device and browser. If we are able to associate the signal sent with a particular Shopify account, we will apply your opt-out request to that account as well. If you would like to learn more about Global Privacy Control, please visit the following website. Other than https://globalprivacycontrol.org/Global Privacy Control, we do not recognize any other "Do Not Track" signals that your web browser or device may send.
• Managing communication settings We may send you promotional emails, but you can unsubscribe at any time by using the unsubscribe option provided within the email. Even if you unsubscribe, we may still send you non-promotional emails, such as important announcements about your account or orders.

You may exercise these rights as prompted on the Service or by contacting us through the contact information below. To learn more about how Shopify uses your personal information and your rights, including your rights regarding data processed by Shopify, please visit: https://privacy.shopify.com/en

You will not be treated disadvantageously because you exercise these rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request. Subject to applicable law, you may designate an agent to exercise rights on your behalf. Before accepting such a request from an agent, the agent will be required to submit documents proving the authorization from the person in question, and the customer may also be required to directly verify his/her identity with us. We will respond to your request within the time limits required by applicable law.

complaint

If you have any complaints about our handling of your personal information, please contact us using the contact information below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority through the contact information below.In the European Economic Area (EEA), a list of responsible data protection supervisory authorities is available. hereYou can check it here.

international shipping

Please be aware that your personal information may be transferred, stored and processed outside of your country of residence.

If we transfer your personal information outside the European Economic Area (EEA) or the UK, we will do so on the basis of recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or, where applicable, equivalent contracts issued by the UK competent authority, unless the country to which the data is transferred is recognized as having an adequate level of protection.

Changes to this privacy policy

We may update this Privacy Policy from time to time due to changes in our practices or for other business, legal, or regulatory reasons. We will post any revised Privacy Policy on this website, update the ``Last Updated'' date, and provide notice in accordance with applicable law.

Contact information

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights, please contact us. Please call orinfo@clannie-japan.com Please contact us by email or神宮前6-9-2, OTB表参道1階, 渋谷区, JP-13, 150-0001, JP Please contact us. For the purposes of applicable data protection laws, we are the data controller of your personal information.