Description based on Specified Commercial Transactions Law
| Sales company name | Cranny Japan Co., Ltd. |
|---|---|
| representative | Masami Niikura |
| location |
OTB Omotesando 1F, 6-9-2 Jingumae, Shibuya-ku, Tokyo |
| telephone number | 03-6450-6367 |
| email address | info@clannie-japan.com |
| Sales URL | https://maisonclannie.com |
| Payment method |
Credit card, electronic payment, PayPal |
| Other than product price Required amount |
Free shipping for purchases over 8,800 yen |
| *For overseas deliveryherePlease check with | |
| delivery | Delivery by transportation company after arrangement by us |
| Product delivery time | If there is no specified date, we will ship within 3 business days after placing your order. There is no delivery on Saturdays, Sundays, or holidays. |
| About cancellation |
[Within 3 hours] of orderingPlease contact us at the email address below. info@clannie-japan.com *We are unable to respond through other contact points such as Instagram DM, LINE, or telephone. |
| About returns |
For unused products, please contact us at the email address below within 7 days after receiving the product and return it.info@clannie-japan.com *We cannot respond to inquiries from other contact points such as Instagram DM, LINE, or telephone. *If the return is due to the customer's convenience, the return shipping fee will be borne by the customer.*For defective items, please return the item by cash on delivery. Please note that we do not offer exchanges.We apologize for the inconvenience, but please return the item and place a new order for the desired item. |